Privacy policy

Last updated: [DATE]

Liverpool Streetworks Centre is committed to protecting your privacy and handling your personal information responsibly.

This policy explains what personal information we collect, why we collect it, how it is used and the rights available to you.

1. Who we are

Liverpool Streetworks Centre is the trading name of:

Legal business name: [LEGAL BUSINESS NAME]
Company number: [COMPANY NUMBER, IF APPLICABLE]
Registered or trading address: [ADDRESS]
Email: [PRIVACY OR GENERAL EMAIL ADDRESS]
Telephone: [TELEPHONE NUMBER]
ICO registration number: [ICO NUMBER, IF APPLICABLE]

For data protection purposes, [LEGAL BUSINESS NAME] is the controller of the personal information described in this policy.

2. Information we collect

Depending on how you use our website and services, we may collect:

• Your name, address, email address and telephone number.
• Your date of birth or other identification information where required for course registration, assessment or certification.
• Details of your employer, sponsor or the organisation making a booking on your behalf.
• Information about the course you have selected, preferred dates and previous qualifications or experience.
• Attendance, assessment, qualification and certification records.
• Information needed to determine whether you meet a course’s entry requirements.
• Payment and transaction information. Card details are normally processed directly by our payment provider and are not stored by us.
• Correspondence, enquiries, complaints and feedback.
• Information about accessibility requirements, medical conditions or reasonable adjustments where you choose to provide it and it is necessary for us to deliver the training safely.
• Website information including your IP address, browser type, device information, pages visited and cookie preferences.
• Marketing preferences and records of consent.

We may receive this information directly from you, from an employer or organisation booking on your behalf, from our booking and payment providers, or through your use of our website.

3. How we use your information

We may use your personal information to:

• Respond to enquiries.
• Process and administer course bookings.
• Check course eligibility and entry requirements.
• Take and record payments.
• Send booking confirmations, joining instructions, reminders and course updates.
• Provide training, assessments and learner support.
• Record attendance, results, qualifications and certifications.
• Make reasonable adjustments and manage health and safety requirements.
• Communicate with employers, sponsors or booking contacts where they have arranged or funded the training.
• Register learners with awarding, accreditation or certification organisations.
• Deal with transfers, cancellations, refunds, complaints and disputes.
• Maintain financial, accounting and business records.
• Improve our courses, customer service and website.
• Protect our website and business against fraud, misuse and security threats.
• Send marketing communications where you have agreed to receive them or where we are otherwise permitted to do so.

4. Our lawful bases

We rely on one or more of the following lawful bases:

Contract

We use personal information where it is necessary to take steps at your request before a booking is made or to provide a course or service you have booked.

Legal obligation

We may use and retain information where necessary to comply with tax, accounting, health and safety, regulatory or other legal obligations.

Legitimate interests

We may use information where it is reasonably necessary to operate and improve our business, administer training, prevent fraud, protect our systems, manage customer relationships or deal with complaints.

We consider the effect on your privacy before relying on legitimate interests.

Consent

We rely on consent for activities such as optional marketing communications, non-essential website cookies and, where appropriate, the processing of information about health or accessibility requirements.

You may withdraw your consent at any time. This will not affect processing that took place before consent was withdrawn.

Special category information

Information concerning health, medical conditions or accessibility requirements may be considered special category personal data.

Where we need this information to provide reasonable adjustments or deliver training safely, we will identify an appropriate legal condition before processing it. We will only request information that is reasonably necessary.

5. Information provided by employers

An employer, sponsor or other organisation may book training on behalf of a learner.

In these circumstances, the organisation should ensure that it has authority to provide the learner’s information and that the learner has been told how their information will be used.

We may communicate booking, attendance, assessment and qualification information to the organisation that arranged or paid for the training where it is appropriate and lawful to do so.

6. Who we share information with

We may share relevant information with:

• Our course tutors, assessors and authorised staff.
• Awarding bodies, accreditation organisations and certification providers.
• Booking, customer-management and email service providers.
• Payment processors and banks.
• Website hosting, security, analytics and technical-support providers.
• Accountants, insurers and professional advisers.
• Employers or organisations that have booked or funded a learner’s training.
• Government agencies, regulators, law-enforcement bodies or other organisations where disclosure is required or permitted by law.

Our suppliers may only use personal information for the purposes for which it has been provided and must protect it appropriately.

We do not sell personal information to third parties.

7. Payment information

Online payments are processed by [PAYMENT PROVIDER].

We normally receive confirmation of the payment, the amount paid, the customer’s name and a transaction reference. We do not normally receive or store the complete card number or security code used to make the payment.

You should also review the payment provider’s privacy information before completing a transaction.

8. International transfers

Some service providers may process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that an appropriate legal safeguard is in place, such as an adequacy regulation, the UK International Data Transfer Agreement or another approved transfer mechanism.

9. How long we keep information

We only retain personal information for as long as reasonably necessary.

Retention periods will depend on the type of information and why it was collected. They may include:

• General enquiries: [RETENTION PERIOD].
• Unsuccessful or abandoned booking enquiries: [RETENTION PERIOD].
• Booking and customer-service records: [RETENTION PERIOD].
• Financial and transaction records: for the period required under applicable tax and accounting rules.
• Attendance, assessment and qualification records: for the period required by the relevant awarding, accreditation or certification organisation.
• Complaints and disputes: [RETENTION PERIOD AFTER RESOLUTION].
• Marketing records: until consent is withdrawn or the information is no longer required.
• Cookie and consent records: [RETENTION PERIOD].

Information may be retained for longer where it is needed to establish, exercise or defend a legal claim.

10. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or electronic storage system can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how your information is used.
• Object to certain uses of your information.
• Receive certain information in a portable format.
• Withdraw consent where processing is based on consent.
• Ask for information about safeguards used for international transfers.
• Complain about how we have handled your information.

Some rights are subject to legal limitations and may not apply in every situation.

To exercise a right, contact us at [PRIVACY EMAIL ADDRESS]. We may need to confirm your identity before responding.

12. Marketing

We may send you information about courses, dates and services where you have agreed to receive it or where we are otherwise legally permitted to do so.

You can unsubscribe at any time by using the link in a marketing email or contacting us at [EMAIL ADDRESS].

Service messages concerning an existing booking are not marketing communications and may still be sent when necessary.

13. Cookies

Cookies are small files stored on your device when you visit a website. Some cookies are necessary for the website to work. Others help us understand website usage, remember preferences or measure marketing activity.

Non-essential cookies will only be used after you have made an appropriate cookie choice.

You can review or change your cookie preferences through [COOKIE SETTINGS LINK OR BUTTON].

Types of cookies we may use

Strictly necessary cookies

These are required for essential functions such as website security, booking forms, payments and remembering cookie choices. They do not normally require consent.

Functional cookies

These remember optional settings or provide additional website functionality.

Analytics cookies

These help us understand how visitors find and use the website.

Marketing cookies

These may be used to measure advertising or show more relevant content across different websites.

Cookie schedule

Complete this section after running a cookie scan on the live website.

The cookie schedule should be reviewed whenever plugins, embedded content, analytics services, payment systems or booking tools are added or changed.

14. External websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those organisations. You should review their privacy information before providing personal information.

15. Children

Our courses and services are not generally directed at children.

Where a learner is under 18, we may need information from or communication with their parent, guardian, employer or training sponsor. [CLIENT TO CONFIRM WHETHER UNDER-18S ARE ACCEPTED.]

16. Complaints

Please contact us first if you have concerns about how we use your personal information:

Email: [PRIVACY EMAIL]
Address: [POSTAL ADDRESS]

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

17. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change.

The latest version will be published on this page with its updated date.